A: Custom application development involves building bespoke software solutions tailored to your specific business processes, data and operational needs. This often fills gaps that off-the-shelf software can't address.
A: Business intelligence transforms raw data from multiple systems into live dashboards, reports and forecasts that provide clear visibility of performance, enabling faster and more confident decision-making.
A: High-volume repetitive tasks like document processing, invoice handling, data entry, case updates and customer queries can typically be automated, saving significant time and reducing errors.
A: Project timelines vary from tactical fixes in weeks to full custom solutions over several months. Every project starts with a 30 minute discovery session to scope requirements and provide a clear timeline.
A: Yes, ResX specialises in upgrading and extending legacy systems to minimise disruption while delivering long-term, scalable improvements. We don't always rip out existing systems, we enhance them.
A: As strategic technology advisors, we always consider integrating existing applications first. We recommend custom development when businesses have unique processes, competitive advantages, or compliance requirements that off-the-shelf solutions can't deliver without significant modification.
A: Project sizes range from tactical fixes to full system replacements. We support small and mid-sized firms with end-to-end solutions, and larger businesses use us to plug specific capability gaps.
A: High-volume repetitive tasks like document processing, data entry, invoice handling, case updates, customer queries, report generation, and workflow approvals can typically be automated. We start with a diagnostic to identify where automation delivers the strongest ROI.
A: No. Automation removes repetitive, low-value tasks so your team can focus on higher-value work that requires human judgment, relationship building and strategic thinking. It enables growth without adding headcount, not job elimination.
A: We review your current manual processes, measure time spent, error rates and resource costs. Then we model time savings, error reduction and capacity gains to provide clear ROI projections before implementation begins.
A: Yes. ResX specialises in integrating automation into existing systems. You don't need to start from scratch—we enhance what you've got, reducing disruption while increasing value and efficiency.
A: Yes. ResX creates automated BI tools that replace Excel-based reporting with live dashboards. Instead of spending days compiling spreadsheets, your team gets instant access to real-time, accurate data from a single source of truth.
A: We start with a full data health check, examining structure, formats, missing fields, and storage issues. We improve data quality as part of the BI implementation, ensuring clean, reliable data feeds your reporting tools.
A: Absolutely. ResX specialises in bringing together data from disconnected systems — ERPs, CRMs, spreadsheets, legacy databases — into unified dashboards that provide a complete picture of business performance.
A: Reports are typically static snapshots generated periodically. Dashboards are live, interactive tools that update in real-time, allowing you to drill down, filter, and explore data dynamically to answer questions as they arise.
A: Many clients see immediate value from initial dashboards within weeks. We work with you to deliver quick, tactical wins in the short term and help you deliver your strategic goals over time.
