Call Centre

Increase revenue, boost efficiency and make valuable improvements to call centre business processes using data you already have.

The call centre industry is changing

The days of grey rooms filled with ringing telephones are over. Today's call centre is a far more engaging place. Each one generates reams of valuable data – both about your customers and your staff. The key is knowing what you can do with it.

Eight out of ten customers believe that the experience you give them is as important as the product you sell. Your call centre is the human voice of your brand, so it's more important than ever to get it right. By choosing the right tools and services, and ensuring staff are working at peak performance, you can give customers a positive experience and boost your brand's reputation.

Industry regulations can make it tricky to incentivise staff using data – which in turn is difficult to standardise, if they're working on multiple accounts. Luckily, there's a solution. With ResX you can transform raw data into valuable information, and receive guidance to ensure it's used in compliant ways.

How ResX can provide valuable improvements to call centres

With ResX you'll find creative ways to improve efficiency and profitability for your contact centre. We believe there's no time like the present to focus on cost-effectiveness.

There's no need to increase reach spending. Our intelligent data management solutions take data that already exists within your company. It makes it easy to use that data to build new strategies, and achieve a bigger bottom line.

ResX tools can help to automate time-consuming manual processes, giving your staff more time to spend on important work. Bespoke software, designed with your unique needs in mind, can also help you to reach your end goals.

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Find out how we helped one of our customers achieve an 89% increase in revenue and 127% increase in staff performance over 12 months.

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Are you ready to build a more efficient call centre?

Every business is different. We'll listen to your needs, and offer recommendations on the right solutions for your call centre.

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Ready to optimise your call centre?

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