The days of grey rooms filled with ringing telephones are over. Today's call centre is a far more engaging place. Each one generates reams of valuable data – both about your customers and your staff. The key is knowing what you can do with it.
Eight out of ten customers believe that the experience you give them is as important as the product you sell. Your call centre is the human voice of your brand, so it's more important than ever to get it right. By choosing the right tools and services, and ensuring staff are working at peak performance, you can give customers a positive experience and boost your brand's reputation.
Industry regulations can make it tricky to incentivise staff using data – which in turn is difficult to standardise, if they're working on multiple accounts. Luckily, there's a solution. With ResX you can transform raw data into valuable information, and receive guidance to ensure it's used in compliant ways.
2020 brought so many challenges for the call centre industry. It may feel like a strange time to implement new processes, but we believe there's no time like the present to focus on cost-effectiveness. With ResX you'll find creative ways to improve efficiency and profitability for your contact centre.
There's no need to increase reach spending. Our suite of intelligent data management solutions take data that already exists within your company. It makes it easy to use that data to build new strategies, and achieve a bigger bottom line.
ResX tools can help to automate time-consuming manual processes, giving your staff more time to spend on important work. Using campaign managers like Symbi, marketers have a deeper understanding of each customer's buying patterns and behaviour – so they know exactly what products to use in their campaigns. Bespoke software, designed with your unique needs in mind, can also help you to reach your end goals.
Every business is different. We'll listen to your needs, and offer recommendations on the right solutions for your call centre.