Debt Collection

The debt collection industry is changing its image

No longer are outdated contract strategies accepted, today debt collection agencies use a positive approach to communicating with their customers and use technology to help to understand their database. Communication is now the key to forging positive relationships between debtor and lender in order to achieve a positive outcome for both parties. We work with debt collection professionals who share these values and treat their customers fairly.

We identify barriers to efficiency in the debt collection industry, such as automation, accessibility and analysis and work with our clients to overcome these challenges whilst remaining complaint to their regulatory obligations, such as the FCA or SRA.

Solutions we have provided for our clients in the debt collection industry:

  • Pre-determining the value and ROI of inventory before work is accepted
  • KPI dashboards to monitor performance
  • Forecasting models
  • Automation strategies
  • Online portals

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Business Intelligence

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