Easy-to-implement products and services that can be integrated without disrupting your day-to-day.
Identify and track the outcome of your organisation's actions and processes with our unique business intelligence solutions. Because every business has different needs, each of our solutions has a modular format for custom integration.
Below, you'll find examples of business intelligence products and services that have helped ResX clients reach their goals.
Gain a deeper understanding into the effectiveness of contact centre agents using this reporting solution.
Increase profitability while reducing costs by using MEL – an innovative three-stage scoring model.
Get the correct message to customers, at the right time, via optimal channels using this predictive analytic tool.
Determine how much money is likely to be collected in a given period.
Our exceptional team is able to provide consultancy and assistance around all things data. This can take many forms, for example:
Complete portfolio analysis: understand and demonstrate how well data is populated. So, we could help a client find out what percentage of customers have contact details on file, and thus how many they can engage with. If population rates are lower than desired, we could recommend solutions on how to update their books.
Complete data health check: find out if there are any data quality issues, e.g. a telephone number inserted into a postcode field. From the analysis, we could then provide a data health check score and assist with the removal or updating of rogue records.
Streamlining and automation: systems and processes are developed to automatically complete tasks that are usually done manually. This saves time and money, improves staff efficiency and – in some cases – increases accuracy.
BAU tasks to assist with day-to-day: for example ad hoc data extract requests, bespoke on demand reporting solutions and assistance with technological challenges (such as Excel Pivot tables).
Our exceptional team is on-hand to help you with your data needs. Covering a wide range of skill sets, they can build completely bespoke products from the ground up.
Get in touch to find out how ResX can help your business.