About ResX

ResX is a small but growing MSP operating across a number of business sectors, we are looking for a strong IT Support Technician to join our team. We have a close-knit team offering you a great opportunity to get hands on with a wide range of technology, be an escalation point and be involved with project work. You will be working with our clients and technology partners to deliver and support technology solutions & services. The position is based at our offices in Warrington, but some occasional travel to client sites may be required as and when the business so a full UK driving license is needed.
 

Key Responsibilities:

• Provide 1st and 2nd line technical & application support via phone, email, and face-to-face for internal and external customers
• Day to day management of infrastructure & application performance including – Azure cloud environments / VM environments / storage / firewalls / switches
• Proactively monitor and update IT systems and respond to potential issues
• Prepare and configure new equipment, including PCs, laptops, routers, servers, and network switches
• Accurate recording of support requests in service desk system and ensure timely resolution within SLA
• Maintenance of accurate internal and customer documentation in line with ISO 27001 and ISO 9001 processes
• Communicate with third-party suppliers to ensure service delivery
• Configure and administrate Microsoft on-premise & 365 products and escalate complex issues to the senior team
• Manage and implement client projects, and plan effectively

Essential / Desirable skills + Requirements:

• Proficient in Microsoft Azure Cloud & Office 365 based issues and can solve independently
• Good general IT knowledge
• VMware + Hyper-V experience
• Previous experience with VOIP
• Installation and configuration of laptops and PCs
• Good experience of supporting Microsoft servers & applications
• Installation, configuration and support of firewalls, routers and switches
• Good troubleshooting skills
• Cloud backup solutions
• 2 years of IT support (MSP experience is a bonus)

Typical Work Pattern: Mon - Fri 8am – 4:30pm - hybrid working and occasional travel required

If you are a team player with a can-do attitude and a desire to learn, we would love to hear from you. We offer a competitive benefits package and opportunities for career progression as part of a growing team. Apply now to join our team of passionate IT professionals by sending a copy of your up-to-date CV to paul.w@resx.co.uk